(SOUTH BEND, IN) ETI is proud to announce the promotion of Nancy Watson to Customer Operations Team Lead, effective immediately. ETI's Customer Operations Team will manage requests for quote, order entry, order status, technical questions, application questions, Data Sheet and Manual requests, assisting customers with questions regarding exporting, missing invoices and the availability of all ETI products. Nancy will also oversee the ETI RMA department ensuring all requests are processed in a timely manor. With the support of ETI's large Team of experienced engineers and technical specialists, ETI's Customer Operations Team will have a complete library of ETI product data at their fingertips.
"ETI is very excited to have Nancy in charge of our Customer Operations Team," stated Patrick Bartell, ETI CSO. "One of our key initiatives at ETI is customer service. Being able to quickly and accurately handle incoming customer issues is key in ensuring the success of our customers. Nancy's commitment to the customer has always been her strongest trait and we can now utilize her expertise as a mentor and leader to the entire Team."
"I am very happy and excited to accept my new responsibilities," stated Watson. "I am looking forward to assisting with the revamping of our Customer Operations so we can have an even better relationship with our customers."
ETI, based out of South Bend Indiana, has been a world leader in sensors and controls for snow and ice melt systems, heat trace, and microwave waveguide dehydration for over 50 years. ETI's engineering and production teams work with their customers to design and manufacture solutions to their problems with a focus on energy efficiency and dependability. ETI was founded in 1968 and began producing the first Snow Switch® sensing and control products for commercial deicing in the industry. Having been awarded numerous patents for technologies used in snow and ice detection, condensate and humidity control, ground fault and arc detection, energy management, power distribution, and air pressurization systems, ETI has grown into a trusted name worldwide for environmental sensors and controls.
For Additional Information ETI
Contact: Jeremy Crawford
Business Development Representative
o: +1 574-999-1274
1850 N. Sheridan St.
South Bend, IN 46628